Woman dies after clashing with Tim Hortons staff over incorrect order

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An Indiana woman died after an argument with Tim Hortons employees over a mistaken order. She reportedly confronted the workers when she believed her order was incorrect.

On May 13th, 75-year-old Anita Grayson went inside a Tim Hortons in Fort Wayne, Indiana, to complain to staff after believing her drive-thru order was incorrect.

Okay, so here’s what happened. Apparently, this 75-year-old woman, Grayson, totally lost it at a teen employee over a messed-up order. A 20-year-old worker tried to step in and told her to leave, but she refused. She actually tried to get around the 20-year-old to keep yelling at the kid, and then things got physical – she started fighting with the 20-year-old. It was a whole scene, according to the police report.

According to the police report, other employees tried to break up the fight between the customer and worker. After being struck, Grayson reportedly ripped out a section of the 20-year-old worker’s hair. They were finally pulled apart, and Anita then sat down. Shortly after, she collapsed on the floor.

Police release CCTV over Tim Hortons incident

Police discovered a woman, later identified as 75-year-old Grayson, unconscious on the floor of a Tim Hortons. Paramedics tried to help her at the scene before taking her to the hospital, where she was sadly pronounced dead.

The Fort Wayne Police Department stated they understand any loss of life is deeply upsetting. When a death isn’t easily explained, they emphasized the need for a careful and professional investigation. On May 19th, the department also shared CCTV footage of the incident on YouTube.

The Fort Wayne Police Department initially shared few details about this case to protect Ms. Grayson’s family during a difficult time. However, inaccurate information and a blurry video spreading online have caused public worry and confusion.

Tawnda Grayson, daughter of the woman involved, said her mother had been deeply hurt by what happened.

She told WPTA that it’s unacceptable for someone to be harmed while simply going to a coffee shop for a coffee and a doughnut. “It’s awful,” she said, adding that senior citizens deserve respect and care, not to be frightened or attacked. “We need to protect them, not scare them to death.”

Although doctors haven’t revealed how she died, the 75-year-old’s daughter said she had been living with congestive heart failure.

Tawnda and her family are also protesting the death of her mother, Anita, and are asking the police to release the body camera footage from when officers entered the store and discovered her.

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2026-05-20 16:18