As a dedicated gamer, I stumbled upon some news that’s got me pretty upset – seems like fellow gamers have been hit by some sneaky charges from Uber Eats! A potential class action lawsuit is claiming that they’ve been overcharging customers, and to top it off, they’re reportedly slipping in hidden fees for Uber One members. It’s a bummer when you thought you were saving money with your membership, but this sure doesn’t feel like it!
Individuals residing in Canada who often utilize Uber Eats for food delivery might potentially be entitled to a significant amount of compensation, as stated in a lawsuit filed on behalf of every Canadian resident.
On the 28th of May, a proposed lawsuit was filed by law firm Koskie Minsky, based in Toronto, alleging that Uber Eats was surreptitiously adding a “Service Fee” to users’ bills apart from the stated Delivery Fee for their service.
Additionally, the lawsuit alleges that Uber One subscribers were not fully leveraging the value of their memberships. The reason being, the so-called “free deliveries” were not entirely complimentary.
Proposed class action claims Uber Eats misrepresented delivery costs
Koskie Minsky claims that Uber Eats tends to conceal the actual delivery cost by disclosing a hidden Service Charge near the end of the transaction, frequently hiding it within the category labeled “Taxes & Additional Fees.
This is known as ‘drip pricing’ and occurs when the cost of a product isn’t displayed upfront.
As a consumer, I believe it’s only fair that I can easily see the total cost of an item without having to dig through endless scrolling or fine print. The only additional costs I should be expected to pay are the mandatory fees set by the government, like sales tax.
Koskie Minsky’s lawsuit further alleges that Uber One subscribers, who are exempt from delivery fees on certain orders due to their subscription, were nonetheless charged Service Fees.
The lawsuit states that regardless if the $15 minimum spend is reached or not, a Service Fee is always applied when Uber One Class Members request a delivery. This contradicts the advertising of the Uber One subscription, which promises to waive delivery charges.
Contrary to a common misunderstanding, Uber One Class members don’t actually avoid delivery fees entirely. Instead, they still need to pay a Service Fee, which functions as an additional charge for delivery services.
Should the lawsuit be approved as a class action, any Canadian residents who made a delivery order via Uber Eats from May 16, 2023 onwards and incurred a Service Fee will become eligible. The exact compensation for each individual will be decided by the court.
Uber Canada says it plans to defend the lawsuit and is taking “these allegations seriously.”
At the moment, Uber’s competitor, DoorDash, is facing a lawsuit from Canada’s Competition Bureau, as they are accused of deceiving consumers by advertising their service prices lower than the actual amount customers end up paying.
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2025-06-11 23:48