Twitch accused of lying to users after “accidentally reverting” to old payout rules

As a long-time Twitch user and ardent supporter of transparency in business practices, I find myself deeply disappointed by the recent events surrounding the platform’s alleged deception regarding payout thresholds for streamers.

It appears that Twitch is facing allegations of dishonesty towards its users following reports that they “unintentionally reverted” a previous support article, making it seem as if the payment threshold had been increased.

On November 15th, journalist Zach Bussey posted a series of tweets indicating that an update was made to a Twitch Help article concerning streamer earnings. The modification raised the starting payout from $50 to $100, effectively doubling the previous minimum amount.

This had been done without Twitch notifying users about the new rules.

Nevertheless, the Twitch Support X team swiftly responded to Bussey’s tweet, acknowledging it was an error on their part.

I’m taking down the post regarding the $100 payout since Twitch mentioned they inadvertently reverted to an earlier version. It’s reassuring to learn this was an error.
However, for transparency purposes, let me clarify that my trust in their explanation isn’t complete, given that I have archives of every change they’ve ever made. The content of this recent post appeared to be new.
— Zach Bussey (@zachbussey) November 15, 2024

Apologies for any inconvenience, but I’ve just noticed that the article I was reading seems to have been inadvertently rolled back to an older version. I’ll see if I can help get things back on track!

There’s been no adjustment to the payout limit; I apologize if there was any misunderstanding. We’ll rectify this inconsistency in the article soon.

In his own words, Bussey expressed doubt about the response, stating: “I’m not completely convinced by their defense since I possess all the alterations they’ve ever made, and this information is entirely fresh.

After the article was evidently modified and revised by the platform, he subsequently shared four distinct versions of the screenshots.

In terms of receipts:
— Zach Bussey (@zachbussey) November 15, 2024

The screenshots don’t have time stamps but clearly depict the changes that have been made. As per Boussey, these screenshots display the article from “three hours ago,” “seven days ago,” “two years ago just after they announced $50 payouts,” and “three years ago prior to the $50 announcement.

Each screenshot shows the article having clearly been thoroughly re-written each time, with the format and text having changed.

Previously, a Twitch user named Dan Saltman has openly expressed criticisms regarding Twitch and persistent problems it faces, including allegations of potential anti-Semitism on the platform.

He reposted Bussey’s tweets while claiming the streaming platform of “screwing over” new streamers by raising the minimum payout threshold to $100, and directly aimed his criticism at Twitch CEO Daniel Clancy.

Alert: I must share this news quickly as it might be erased soon. This situation is utterly unbelievable! At this point, I find it hard to comprehend @djclancy999’s incompetence. It’s hilarious how things are unfolding.
— dan cant tweet (@dancantstream) November 15, 2024

It seems to me that Twitch may have planned to secretly boost the minimum payout rate today, however, they became apprehensive once it was pointed out.

Attempts were made, but they swiftly retracted their decision and provided an unconvincing explanation, “We made a boo-boo.” To me, it seems Twitch might not be entirely truthful about the situation. I’d advise caution when dealing with @djclancy999 as their credibility is questionable.

At the moment, neither Twitch nor Clancy has provided any additional remarks regarding this topic. We’ll keep you informed if there are any updates.

2024-11-18 17:48

Twitch accused of lying to users after “accidentally reverting” to old payout rules

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