Twitch is giving back subscription fees to streamers who were banned, after an investigation by TopMob. A lawyer has invited those impacted to contact them, as they are considering a possible group legal action.
On the 3rd of April, TopMob revealed research showing that banned streamers and those with deleted accounts were still receiving subscription payments, despite their channels being unavailable for access. According to Twitch’s stated policy, these recurring subscriptions ought to have been terminated.
As a dedicated viewer, I was thrilled to see that two previously permanently banned streamers had their bans lifted within just 24 hours. This swift action came about when TopMob intervened and contacted Twitch on our behalf. The speed at which they addressed the issue left me feeling optimistic about the platform’s responsiveness to its community.
The Amazon-controlled platform explained that the instances in question fell under “exceptional circumstances,” and yet they verified that any banned streamers are given a “transition phase” before their subscriptions are terminated. However, the duration of this transition phase was not disclosed.
Since then, some subscribers have been issued refunds or have had their active subscriptions terminated. However, it remains unclear exactly how many customers are eligible for a refund.
Twitch starts refunding users who subscribed to permabanned streamers
It appears that TopMob has examined snapshots taken by users, as they continued to make payments for subscriptions linked to streamers who had been previously banned.
In one case, a viewer who followed SokkzVR on Twitch mentioned in their statement that they received a refund for their subscription in March and April, even though they hadn’t paid for April. Essentially, this user seems to have unwittingly received free funds from Twitch.
As a fellow admirer, I’m sharing that Dan Saltman, another popular streamer, announced on April 7th that his subscribers have received their refunds too. In his words, “Today marks the day they are finally canceling their subscriptions to me.
Twitch appears to be attempting an evasive maneuver, as they are ending my subscription today. Will they also reimburse the full amount of every unlawful payment made since the beginning?
It’s hard to say exactly how much a popular streamer like Adin Ross might earn, but it could potentially be quite substantial.
— dan cant tweet (@dancantstream) April 7, 2025
Even though Dan’s Twitch account was terminated in November 2024, he still received payments up until March 13, 2025, marking the date of his last payment.
Previously banned Twitch streamer Violent publicly spoke up following our report publication. His ban had taken place back in July 2024, with a recurring subscription of one of his followers only ending on April 4th.
According to Vyolent, the subscriber received an email from Twitch alerting him to expect a refund.
As a passionate gamer, I’ve been sharing updates with my community about a potential class-action lawsuit against some of the bigwigs in our gaming industry. Attorney Tom Kherkher, who’s known for taking on these mega corporations, is leading the charge.
Amazing, it turns out the magnitude of this issue is greater than initially anticipated. For anyone affected by this matter who’s considering legal action as part of a possible class suit, feel free to direct message me for further discussion.
— AttorneyTom (@attorney_tom) April 4, 2025
I’ve realized this issue is more complex than I initially believed. For anyone who has faced the same predicament and wishes to discuss the possibility of initiating a class action lawsuit with a legal professional, feel free to send me a direct message,” I replied to a user who shared their refund rejection experience.
On the H3 podcast, which aired on April 7, I (the gamer) voiced my concern about this significant matter. Since then, numerous individuals have reached out to me, sharing their experiences and stories.
Furthermore, more streamers are coming forward and revealing they’ve continued to receive payments.
(segment begins at 2:22:12)
Kherkher contends that Twitch’s “grace period” argument might not be convincing. He further states that the current circumstance falls within a spectrum ranging from carelessness at its least severe to outright deception at its most extreme.
It seems to me that this could be an instance of misleading business practices. One can’t be so unaware and still accumulate such substantial earnings.
The lawyer expresses confidence that a legal action will be initiated quite soon, at which point Twitch will need to save all their records.
TopMob has reached out to Twitch for comment.
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2025-04-08 19:30