Players of the pirate-themed game Skull and Bones have been facing some tough times recently – not because they’re battling with cannons or treacherous seas, but due to missing cosmetics and a support system that feels like a leaky boat. Their frustration is mounting as they’ve bought items or reached milestones, only to find their rewards are mysteriously absent. One player was so upset they posted about the problem on Reddit, which sparked many other players to share similar issues, showing a shared feeling of dissatisfaction and being neglected. With countless complaints aimed at Ubisoft’s support systems, it seems finding a service that satisfies customers is still a hidden treasure.
Disappointed in game’s support
byu/App1e8l6 inSkullAndBonesGame
Summary
- Players express frustration with missing cosmetics after significant waiting periods.
- Support responses are felt to be automated and unhelpful, further aggravating the situation.
- The community shares mutual experiences, showing this is a widespread issue.
- Many players are skeptical about the resolution of their support tickets, opting to stop reporting problems altogether.
The Frustrations of Missing Cosmetics
In a post, player App1e8l6 expresses their disappointment when, after investing time and money into a game, they didn’t receive rewards they were expecting. Specifically, they had been waiting for a special cosmetic item tied to reaching the diamond level in Season 1 on the helm leaderboard. When Season 2 started, not only was this item nowhere to be found, but also several Season 2 premium smuggler’s pass cosmetics were missing from their inventory. It feels like they’ve been shipwrecked! To add insult to injury, their attempts to get help from support have yielded nothing but automated responses. It’s as if they’re trapped in the Bermuda Triangle, where problems vanish without ever reappearing with solutions.
The Disillusionment with Support
A common sentiment expressed by many commentators is their disappointment in Ubisoft’s customer service system. To put it simply, a user named Satsloader stated that the support provided by Ubisoft is essentially worthless. This sentiment seems to echo the frustration of numerous other users who have submitted multiple requests for help but received little or no resolution. The implication here is that if gamers cannot trust the support system to assist them when they encounter issues such as missing items, then what options do they have left? The consensus among players appears to be that they are being ignored, with no one stepping forward to offer assistance.
As a dedicated gamer like Platinum_God_Games, I’ve learned to weather the stormy seas of customer support, often waiting months on end for resolutions. My recent four-month wait to collect 2.2 million pieces of eight—not exactly pocket change—is just another chapter in this tale. It seems that engaging with support feels more like trying to communicate with a brick wall. This wall, however, is an automated and generic response system that fails to address my unique needs, leading to mounting frustration and skepticism about the whole process.
The Impact on the Community
In this version, the discussion within the community about feeling neglected by customer service is gaining traction. Users are uniting to express their shared discontent, proving that it’s not a solitary issue. Many users like “Dazzling-Reception77” have highlighted ongoing problems from previous seasons, where they didn’t receive smuggler point rewards for completed contracts, which has led them to hesitate in reporting issues any further. The persistence of these problems has resulted in a decline of trust in the support system among the community. As they put it, “Every season we complete contracts for challenges, but some of us don’t receive the points from those challenges.
It seems like the community is finding themselves caught in a struggle between their enjoyment of the game and the assistance they’re receiving. The recurrent complaints on the subreddit show a widespread feeling of exhaustion; players wish to back the game, but keep experiencing feelings of frustration. Either being ignored or told that their issues have been closed without resolution, there is a growing perception among players that they are trapped in an endless loop of anticipation and disillusionment.
Community Actions and Responses
Even though they’re facing challenges, players have been brainstorming ways to deal with their support issues. User NexusGTX provided some advice by proposing that they keep on submitting tickets until their problem is resolved. They shared their own story of feeling annoyed until, after repeatedly following up for over a month, they eventually got a solution. Although it might seem tough, for many players, this is the only way forward when there’s no refuge in sight.
On another note, certain individuals have concluded that dealing with these problems isn’t worth the effort required. Players such as No-Till4588 and jaekilledjosh have given up, expressing frustration that addressing issues consumes valuable gaming hours. The exciting quests and sea voyages of Skull and Bones, initially brimming with promise, are now overshadowed by these cosmetic predicaments. The significant amount of time expended in a futile attempt to resolve supposedly straightforward problems has led some gamers to disregard their concerns completely, resulting in a sense of detachment from the game.
In the digital world of video games like Skull and Bones, player assistance acts as the vital lifeline, ensuring players stay connected and committed to the game. However, rather than experiencing camaraderie as explorers setting sail on a collective quest, players are encountering a sense of drifting aimlessly, frustrated by lost items, and feeling abandoned by the very support system designed to help them. The discussions on the subreddit echo this sentiment, painting a picture of an ocean teeming with riches yet filled with stormy waters instead of smooth sailing towards triumph. Despite these challenges, the community persists, pooling their shared experiences and grievances, signaling that they are resilient and holding onto hope that amidst the choppy support, a peaceful haven may one day appear.
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2025-01-12 07:13