A significant Amazon Web Services (AWS) disruption on October 20th unexpectedly impacted sleep for many Americans. Owners of the Eight Sleep ‘Pod’ – a smart mattress cover costing over $2,000 – found their beds malfunctioning because the devices require an internet connection to operate. Without it, the beds were stuck at uncomfortable temperatures and in strange positions throughout the night.
Problems started around 3 a.m. Eastern Time when Amazon Web Services (AWS) noticed higher error rates and slower performance in its US-EAST-1 data center. By late morning, Downdetector had received over eight million reports of outages impacting various apps, games, and banking services.
Eight Sleep products use an internet connection to adjust temperature and monitor sleep data. When Amazon Web Services (AWS) experienced an outage, users couldn’t access the app that controls the temperature of their beds, so the beds remained at their previous settings.
As a fan, I’ve been reading reports that some people are having real trouble with these beds. Apparently, some are getting way too hot, while others just completely stopped working and wouldn’t cool down at all. Even worse, a lot of users said their beds froze up and wouldn’t respond to anything they tried!
Some of our users experienced disruptions starting last night due to an AWS outage, and we sincerely apologize for the inconvenience, especially to those it affected while they were trying to sleep. We’re focused on two key steps to resolve this: First, we’re working to restore all features as soon as AWS services are back up and running. All devices are currently…
— Matteo Franceschetti (@m_franceschetti) October 20, 2025
Tech enthusiast Alex Browne shared a funny story online about his “Pod”—a sleep device—getting stuck and heating up to nine degrees above room temperature. He joked that it felt like sleeping in a sauna. Eight Sleep, the company that makes the device, confirmed there’s currently no way to use it without an internet connection, but they’re developing an offline mode.
Another user explained their bed was stuck in an inclined position.
We are rolling out a fix as we speak
— Matteo Franceschetti (@m_franceschetti) October 21, 2025
Users complained that the beds were unresponsive, like they were ‘bricked,’ and asked for a way to use them even without an internet connection. The company has dealt with security concerns before, including a 2024 report highlighting exposed security keys that could have given outsiders access to customer devices.
Amazon Web Services reported that things were back to normal around 6 a.m. Eastern Time, and most services were quickly restored after that.
CEO Matteo Franceschetti stated that his team will work around the clock to create a system that resolves any issues as quickly as possible.
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2025-10-21 17:49